You don't win business on defence.
Client Onboarding

Let's get to know your business.

This is everything we need to hit the ground running — the practical details, plus how you picture your socials looking and feeling.

Fill in what you can. Nothing here is a test, so skip anything you're unsure about and we'll cover it together on our kick-off call. The more you give us now, the faster we start creating.

~10 minutes · one sitting Only a handful of fields are required Your answers stay with your team
01

The basics

Who you are and how we reach you.

Venue address(es) if relevant, and your opening hours — helps us time posts and promos.

02

Your socials & access

Where you already are, and where you want us to focus.

We connect via partner access — you keep ownership. This just tells us what to set up.

No commitment — just gauges interest. We'll talk numbers on the call.

03

What you sell

The revenue engine. This is what our content works to grow.

The link we drive people to — booking system, order page, contact form or phone.

04

Your customers & competitors

Who we're talking to, and who we're up against.

The things people ask before they buy — gold for content.

05

Look & feel

How you picture your profiles. This is the fun part — be honest about taste.

Doesn't have to be your industry. Tell us what you like about each — the vibe, the editing, the tone.

Styles, formats or clichés that make you cringe. Just as useful as what you like.

No wrong answer — it shapes how we plan filming.

Faces or personalities that are part of the brand — owner, chef, a regular, the team.

06

Voice & non-negotiables

How you sound, and the lines we don't cross.

Any rules your industry has around what can be said or shown — licence details to display, disclaimers, claims to avoid, or approvals needed. Skip if none apply.

07

Logistics & the calendar

How we film, and what's coming up.

08

Goals

What good looks like — so we're pulling in the same direction.

09

Anything else

Loose ends and useful bits.

Menus, price lists, testimonials, a Drive folder — drop the links here.

This creates a tidy summary you can send back to us — or download for your records.

A couple of required fields need filling in — they're highlighted above.

That's everything — thank you.

We've received your details — nothing else to send. We'll be in touch shortly to book your kick-off. Want a copy for your own records? Grab one below.

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